Adira Finance
Customer Correspondence Officer
Jakarta Selatan
Opportunity expired
Opportunity details
- Graduate Job or Program
- IDR 4,000,000 - 8,000,000 / Year
Job Description
- Answer inquiries and customer complaints from intermediaries such as OJK, YLKI, Media, etc.
- Coordinate with related divisions/functions to resolve customer complaints in accordance with the specified time limit.
- Carry out escalation for customer complaints that have not received a solution from the function/division related so that the settlement SLA is maintained.
Qualification
- Have great interpersonal communication skills.
- Have an analytical mind and able to do problem solving.
- Ability and willingness to provide good and ethical service.
Educational Requirement
- Candidates must at least posses a Diploma/Bachelor's degree from any majors with a minimum GPA of 3,00.
Work Experience
- At least 1 (one) year of experience in Customer Care would be beneficial.
- Open for fresh graduates.
Required Skill
- Customer Service Intermediate
- Interpersonal Communication Intermediate
- Issue Handling & Problem Solving Intermediate
Hiring criteria
- No experience required
- Indonesian Temporary Work Visa +more
- Business & Management +more
About the employer
Adira Finance
1,000 - 50,000 employees
Banking & Financial Services
Adira Finance adalah perusahaan pembiayaan mobil, motor, barang elektronik, furnitur, serta kredit multiguna.